Last Updated: 14-March-2026
Welcome to CarePay, India’s first digital health wallet designed to help users reduce hospital, diagnostic test, and medical bills.
CarePay is an initiative of Community Health Mission, a social impact organisation committed to improving healthcare accessibility and affordability in India through technology-driven solutions.
This Privacy Policy explains how CarePay collects, uses, stores, and protects your personal information when you use our platform or services. By accessing or using CarePay, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our services effectively, CarePay may collect the following types of information:
Personal Information
- Full name
- Mobile number
- Email address
- Date of birth
- Address or location details
Health & Service Information
- Hospital or diagnostic service details
- Medical billing information submitted for discount or savings programs
- Healthcare provider preferences
Transaction Information
- Payment details and transaction history
- Billing and purchase records related to services used through CarePay
Technical Information
- IP address
- Device type and browser information
- Usage data and interaction with our platform
This information helps us improve our services and deliver relevant healthcare savings solutions.
2. How We Use Your Information
CarePay uses your information for the following purposes:
- To create and manage your user account
- To provide healthcare cost-saving services and discounts
- To process payments and verify transactions
- To connect you with partner hospitals, pharmacies, and diagnostic centres
- To improve our platform functionality and user experience
- To communicate important updates, offers, and service notifications
- To comply with legal and regulatory obligations
We only process personal data for lawful purposes and with appropriate consent where required.
3. Data Sharing and Disclosure
CarePay respects your privacy and does not sell or rent your personal information.
However, we may share your information with:
Healthcare Partners
Hospitals, diagnostic labs, pharmacies, or healthcare providers to enable discounts or service benefits.
Service Providers
Third-party vendors who assist us with technology services, payment processing, customer support, and analytics.
Legal Authorities
When required to comply with applicable laws, regulations, court orders, or government requests.
All partners and service providers are required to maintain confidentiality and follow appropriate data protection standards.
4. Data Protection and Security
CarePay implements appropriate technical and organisational measures to protect your personal data, including:
- Secure servers and encrypted communications
- Access control and authentication systems
- Regular security monitoring and system updates
While we strive to protect your information, no online platform can guarantee absolute security.
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide services to users
- Maintain transaction records
- Comply with legal and regulatory obligations
When the data is no longer required, we securely delete or anonymise it.
6. Your Rights
Under the Digital Personal Data Protection Act, 2023, users have certain rights regarding their personal data.
These may include the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing your data
- Request deletion of your personal information
- Seek grievance redressal regarding data usage
To exercise these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
CarePay may use cookies and similar technologies to:
- Improve website performance
- Understand user behaviour and preferences
- Enhance user experience
Users may control cookie settings through their browser preferences.
8. Third-Party Links and Services
CarePay may contain links to third-party websites or services, including hospitals and diagnostic centres. We are not responsible for the privacy practices of these external platforms. Users are encouraged to review their respective privacy policies.
9. Updates to This Privacy Policy
CarePay may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.
Users will be notified of significant changes through:
- Email notifications
- Website announcements
Continued use of CarePay after such updates constitutes acceptance of the revised Privacy Policy.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Address:
CHM:
314, 3rd Floor, Jaina Tower-2, District Centre Janakpuri, Shivaji Marg, New Delhi - 110058 | DL-India
Email: info@Carepe.in
Phone: +919355600399
